Frequently Asked Questions

Everything you need to know about shopping with JOMA SPORTS HK

What are the shipping options available within Hong Kong?

We offer standard delivery via SF Express for all local orders. Delivery typically takes 2-4 business days, and we provide free shipping on orders over HKD $500.

How can I track my order status?

Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to the courier's website to monitor your delivery.

What is your return and exchange policy?

We accept returns and exchanges within 14 days of receipt, provided the items are in their original condition, unworn, and with all tags attached. Please note that certain promotional items may be final sale.

Which payment methods do you accept?

JOMA SPORTS HK accepts a variety of secure payment methods, including Visa, Mastercard, American Express, Apple Pay, Google Pay, and local options like PayMe and FPS.

Are the products sold on your site authentic?

Yes, we are the official distributor of Joma products in Hong Kong. Every item sold on our website is 100% authentic and sourced directly from the manufacturer.

How do I determine the right size for sports apparel?

Each product page features a detailed size guide. We recommend measuring your chest, waist, and hips and comparing them to our chart to ensure the best fit for your athletic performance.